Buying process
From browsing to delivery, the process stays clear.
1. Review the listing
Check category, condition, quantity basis, photos, manifest status and any exclusions.
2. Ask questions
Request missing information before committing. Staff should answer from the published company contact channels.
3. Confirm total cost
Review the product price, applicable tax treatment, shipping charge and all merchant-charged mandatory fees before placing the order.
4. Review the seller and policies
The legal seller, contact details, shipping information, return policy and checkout details should be consistent across the site.
5. Place the order through checkout
Complete payment using a payment method offered by the website checkout. Business-only fields should not be mandatory for individual customers.
6. Receive dispatch evidence
Provide carrier/tracking/freight documentation when available and keep the customer informed if a genuine delay occurs.