Know the Canadian fulfilment terms before you order.
Review delivery availability, pallet-freight expectations, return requirements and refund timing before placing an order.
Shipping
Primary service area: The store is focused on customers in Canada. Delivery availability depends on the lot, destination postal code, carrier coverage and the shipping methods configured at checkout.
Shipping charges: Available delivery methods and applicable charges are shown in the cart or checkout before the order is placed. We do not require an undisclosed post-payment release, unlock or insurance fee to release an order.
Dispatch: Processing time depends on the size and handling requirements of the lot. Any product-specific dispatch estimate shown on the listing or order confirmation forms part of the order information.
Pallet freight: Pallet deliveries may require a delivery appointment, commercial access, a loading dock, forklift or liftgate service. Any special service offered by the carrier should be selected or confirmed before dispatch where applicable.
Delivery details: Customers are responsible for providing a complete delivery address, postal code and phone number for their destination, plus any access information required by the carrier. Carrier storage, redelivery or address-correction charges caused by incomplete customer information may be the customer’s responsibility where permitted.
Pickup: Local pickup is available only when it is explicitly offered as a shipping option at checkout or confirmed in writing for the order. A public business address does not by itself mean walk-in pickup is available.
Returns
Return request window: Contact info@unitedstockliquidation.com within 14 days after delivery to request a return. Include the order number, the reason for the request and clear photos when condition, damage or a listing discrepancy is involved. This voluntary policy does not reduce rights that cannot legally be excluded.
Authorization required: Do not ship palletised or bulk goods to either public location before receiving written return instructions. Approved returns are routed to the appropriate return address based on the order and fulfilment origin.
Condition of return: Unless the issue is a material listing error, seller-responsible transit damage or another situation where applicable law requires a different remedy, returned goods should be kept in substantially the condition received and include the goods supplied with the lot.
Return freight: For buyer-remorse or suitability returns accepted under this policy, return freight is the buyer’s responsibility. If the goods are materially not as described, damaged where the seller is responsible, or applicable law requires otherwise, we will provide or agree the appropriate remedy.
Refund timing and method: Approved refunds are normally initiated within 5 business days after returned goods are received and inspected, or after another remedy is agreed. Because the store currently accepts Interac e-Transfer, Cash App, Zelle and Apple Pay (manual), approved refunds are sent by e-Transfer or another method agreed with the customer and documented for the order.
Important for pallet freight
Pallet deliveries can require suitable vehicle access and unloading arrangements. Review the delivery option offered at checkout and make sure the destination details are complete. If a carrier contacts you to schedule delivery, respond promptly to avoid storage or redelivery charges imposed by the carrier.
For questions about a specific order, email info@unitedstockliquidation.com and include the order number.